RETURN POLICY
At Frankiees, we always try hard to satisfy our dearest customers through the timely delivery of premium-quality products and excellent customer support. If you are unsatisfied with your order, we have a hassle-free return policy for you, giving you the right to return your product within 30 days of your purchase.
Conditions for Returns
- Unused and Unworn: You can return items in their original condition with all tags attached. Unworn items are not returned.
- Original Packaging: You can return items with the original packaging. Only undamaged items are acceptable.
- Receipt or Proof of Purchase: You can return items with a copy of the original receipt or proof of purchase. Otherwise, we will not accept your return request.
How to Initiate a Return
- Log in to your Frankiees’ account.
Head to the “Order History” page and select the order that includes the items you wish to return.
- Initiate the return process by following our instructions.
Return Shipping
Return shipping costs will be solely your responsibility. However, we will bear that cost if the reason behind a return is a mistake on our part or a defective item.
Refund Process
Our quality assurance (QA) will verify the condition of returned items. We will then process a refund to your original payment method within 14 business days
Exchanges
We have an exchange policy that will entertain your exchange request. If you want a different size or item, you need to place a new order and return the original item you purchased earlier. You can exchange an item within 3 business days. Remember that used and damaged items are not exchanged.
Get in Touch
We’re always within your reach to answer any questions and entertain your return request. You can contact our customer support service at franc.wells@yahoo.com.
Thank you for choosing Frankiees for your fashion needs. We appreciate your business!
